Asif Hassan Siddiqui
Manager - Customer Experience and Success
Professional Summary
Asif Hassan Siddiqui is an experienced customer experience and e-commerce specialist with extensive expertise in process automation, complaint handling, retention strategies, and CRM/AI chatbot integration. He has a proven track record of leading customer support teams, optimizing operational workflows, and driving customer satisfaction across multiple brands. Known for his leadership, organizational skills, and ability to manage complex customer operations, Asif combines technical proficiency with a customer-first mindset to deliver measurable business results.
Professional Experience
Manager - Customer Experience and Success
Habitt
- Overseeing e-commerce and customer service operations for the organization.
- Managing customer loyalty programs | monitoring team performance | and ensuring timely complaint resolution. Recruiting | mentoring | and developing customer service agents to maintain high-quality standards.
Assistant Manager - Customer Experience and Success (E-Commerce)
Audionic
- Managed escalated customer issues | coordinating with production | supply chain | and logistics teams.
- Supervised order processing and ensured quality deliverables within deadlines.
- Implemented customer feedback analysis and strategies to improve satisfaction and retention.
Supervisor - Customer Experience and Success (E-Commerce)
Edenrobe
- Assisted in supervising and mentoring customer support representatives.
- Handled escalated complaints and collaborated with internal departments to ensure resolution.
- Conducted training sessions and performance monitoring to enhance team capabilities.
Customer Support Specialist
Edenrobe
- Managed customer queries | online orders | and social media channels for multiple brands.
- Handled inbound and outbound communications | complaint management | and reporting.
- Ensured timely and accurate processing of orders while maintaining high service standards.
Customer Support Specialist
IBEX Global
- Worked as a chat and email support representative for Foodpanda PK.
- Managed service recovery processes and customer interaction efficiently.
Education & Certifications
Academic History
BS, Sales and Marketing
Virtual University of Pakistan, Karāchi, Pakistan
Aug 2023 – Aug 2025
Bachelor of Commerce (BCom), Business/Commerce, General
Karachi University, Karāchi, Pakistan
Mar 2013 – Apr 2015