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Adil Latif

Adil Latif

Duty Manager

Healthcare & Life Sciences
Organization Sheraton Dubai Creek Hotel & Towers
Location Dubai, United Arab Emirates

Professional Summary

Adil Latif is a highly skilled hospitality professional with extensive experience in guest services, reservations, and hotel management. Known for his adaptability, leadership, and commitment to delivering exceptional guest experiences, he has progressed through multiple roles in leading international hotel brands. Adil combines operational expertise with strong communication and team management skills to ensure high-quality service and efficient hotel operations.

Professional Experience

Mar 2022 – Present

Duty Manager

Sheraton Dubai Creek Hotel & Towers

  • Oversees daily hotel operations to ensure seamless guest experiences.
  • Manages guest services teams and coordinates with various departments for efficient workflow.
  • Ensures adherence to service standards and hotel policies while resolving escalated guest issues.
Sep 2016 – Present

Night Supervisor Guest Services

Sheraton Dubai Creek Hotel & Towers

  • Supervised night operations | ensuring guest satisfaction and staff compliance with hotel procedures.
  • Managed guest complaints and queries during night shifts | maintaining high service standards. Coordinated with housekeeping | front desk | and security teams to ensure smooth operations.
Oct 2014 – Aug 2016

Guest Service Agent

Sheraton Riyadh Hotel and Towers

  • Assisted guests with check-ins | check-outs | and reservations while maintaining excellent service standards.
  • Handled guest inquiries and concerns efficiently to enhance satisfaction and loyalty.
Apr 2012 – Sep 2014

Reservations Agent

Faisalabad Serena Hotel

  • Managed room bookings and guest reservations accurately and efficiently.
  • Maintained up-to-date records and provided detailed information to guests regarding hotel services.

Education & Certifications

Academic History

Diploma in Hotel Management

Institute of Tourism and Hotel Management, United Arab Emirates

2012 – 2013

Bachelor of Arts (B.A.) in Mass Communication/Media Studies

Government College University, Lahore, Pakistan

2012 – 2014

Professional Certs

Core Competencies

Communication & Interpersonal Skills Hospitality Standards Compliance Complaint Handling Reservations Management Team Leadership & Staff Training Hotel Operations Guest Services Management