Adil Latif

Duty Manager

Sheraton Dubai Creek Hotel & Towers

Mar 2022 – Present

• Oversees daily hotel operations to ensure seamless guest experiences.
• Manages guest services teams and coordinates with various departments for efficient workflow.
• Ensures adherence to service standards and hotel policies while resolving escalated guest issues.

Night Supervisor Guest Services

Sheraton Dubai Creek Hotel & Towers

Sep 2016 – Present

• Supervised night operations | ensuring guest satisfaction and staff compliance with hotel procedures.
• Managed guest complaints and queries during night shifts | maintaining high service standards. Coordinated with housekeeping | front desk | and security teams to ensure smooth operations.

Guest Service Agent

Sheraton Riyadh Hotel and Towers

Oct 2014 – Aug 2016

• Assisted guests with check-ins | check-outs | and reservations while maintaining excellent service standards.
• Handled guest inquiries and concerns efficiently to enhance satisfaction and loyalty.

Reservations Agent

Faisalabad Serena Hotel

Apr 2012 – Sep 2014

• Managed room bookings and guest reservations accurately and efficiently.
• Maintained up-to-date records and provided detailed information to guests regarding hotel services.

Diploma in Hotel Management

Institute of Tourism and Hotel Management, United Arab Emirates

2012 – 2013

Bachelor of Arts (B.A.) in Mass Communication/Media Studies

Government College University, Lahore, Pakistan

2012 – 2014