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Asif Hassan Siddiqui

Asif Hassan Siddiqui

🏢 Habitt 📍 Karāchi, Sindh, Pakistan 📅 Joined Aug 2025 – Present
Manager

Contact Information

Profile Summary

Asif Hassan Siddiqui is an experienced customer experience and e-commerce specialist with extensive expertise in process automation, complaint handling, retention strategies, and CRM/AI chatbot integration. He has a proven track record of leading customer support teams, optimizing operational workflows, and driving customer satisfaction across multiple brands. Known for his leadership, organizational skills, and ability to manage complex customer operations, Asif combines technical proficiency with a customer-first mindset to deliver measurable business results.

Skills

Customer Service Management E-Commerce Operations Complaint Handling & Retention Process & System Automation AI Chatbot & CRM Integration Team Leadership & Mentorship Social Media Management Order Management and Processing Data Analysis and Reporting

Professional Experience

Manager - Customer Experience and Success

Habitt

Aug 2025 – Present

  • Overseeing e-commerce and customer service operations for the organization.
  • Managing customer loyalty programs | monitoring team performance | and ensuring timely complaint resolution. Recruiting | mentoring | and developing customer service agents to maintain high-quality standards.

Assistant Manager - Customer Experience and Success (E-Commerce)

Audionic

Oct 2023 – Aug 2025

  • Managed escalated customer issues | coordinating with production | supply chain | and logistics teams.
  • Supervised order processing and ensured quality deliverables within deadlines.
  • Implemented customer feedback analysis and strategies to improve satisfaction and retention.

Supervisor - Customer Experience and Success (E-Commerce)

Edenrobe

Jul 2023 – Oct 2023

  • Assisted in supervising and mentoring customer support representatives.
  • Handled escalated complaints and collaborated with internal departments to ensure resolution.
  • Conducted training sessions and performance monitoring to enhance team capabilities.

Customer Support Specialist

Edenrobe

Sep 2022 – Jul 2023

  • Managed customer queries | online orders | and social media channels for multiple brands.
  • Handled inbound and outbound communications | complaint management | and reporting.
  • Ensured timely and accurate processing of orders while maintaining high service standards.

Customer Support Specialist

IBEX Global

Jan 2020 – Nov 2020

  • Worked as a chat and email support representative for Foodpanda PK.
  • Managed service recovery processes and customer interaction efficiently.

Education

BS, Sales and Marketing

Virtual University of Pakistan, Karāchi, Pakistan

Aug 2023 – Aug 2025

Bachelor of Commerce (BCom), Business/Commerce, General

Karachi University, Karāchi, Pakistan

Mar 2013 – Apr 2015

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