Engr. Zulfiqar Ali

🏢 Haier Pakistan 📍 Karāchi, Sindh, Pakistan 📅 Joined Nov 2024 to Present

Engineering & Industrial

Contact Information

Profile Summary

Engr. Zulfiqar Ali, Since 2022, MDA Associate at Haier Ltd, Pakistan. I have completed Bachelors of Engineering in first division in Electrical Engineering from Quaid-e-Awam University of Science and Technology, Nawabshah, Sindh, Pakistan. Currently working with Haier Ltd. under its support service department as Services Support Specialist. The young and energetic team of Haier has rigorously trained its employees to provide quality services at international level.

Skills

Team Motivation Leadership Development Communication Consumer Services Problem Solving Management Analytical Skills Troubleshooting

Professional Experience

Service Support Specialist

Haier Pakistan

Nov 2024 to Present

Customer is always right | Provided service our valuable customers | Customer satisfaction | Dealers Satisfaction | After sales service provided.
Customer Relationship Management | Leadership and +9 skills.
Ensuring timely resolution of customer complaints.

Management Development Associate

Haier Pakistan

Oct 2022 to Oct 2025

Corporate training in all departments of Haier Pakistan | HR Dept | Marketing Dept | Sell Out Dept | Services Dept | Factory Manufacturing | All products.
Operations Management | Team Motivation and +3 skills.
Supporting cross-functional teams for operational efficiency.

Field Supervisor

Orient Electronics

Feb 2022 - Jul 2022

Tracking and monitoring field technician performance | Ensuring same day complaint completion | Customer and Dealer satisfaction.
Resolving issues and troubleshooting technical problems | Handling customer complaints | Achieving service KPIs.
Preparing weekly and monthly reports and surveys.