Khawaja Shoaib Hassan

Chief SAM (Special Asset Management)

Khushhali Microfinance Bank Limited

Oct 2025 - Present

• Strategic Default Management Planning & Forecasting | Portfolio Monitoring & Management of Team | Policy Compliance & Internal Control | People Management.
• Developing and implementing strategies for NPL/Charge-off pools | Monitoring collection efficiency | Managing litigation and recoveries.
• Leading teams and optimizing recoveries across the bank.

Chief SAM (Special Asset Management)

Khushhali Microfinance Bank Limited

Sep 2022 - Sep 2025

• Elevated as Chief SAM | Customer Relationship Management | Dispute Resolution.
• Overseeing NPL/Charge-off management | Ensuring compliance with policies | Coordinating litigation efforts.
• Driving recovery performance and process improvements.

Head Of SAM

Khushhali Microfinance Bank Limited

Aug 2024 - Jun 2025

• Managing higher risk NPL/Charge-off pools | Staff Litigation | Ex-Staff Loan NPL-CHO Pool.
• Coordinating Collection/Recovery and Litigation teams | Enhancing portfolio utilization.
• Ensuring optimized recovery outcomes.

SVP/Cluster Head

UBL - United Bank Limited

Jan 2024 - Sep 2025

• Senior leadership in Collections & Recovery | Decision-Making | Problem Solving.
• Overseeing multiple portfolios and recovery strategies.
• Leading cross-functional teams for operational efficiency.

Cluster Head- Collections & Recovery-Retail

UBL - United Bank Limited

Oct 2018 - Dec 2023

• Managing Collection
• Recovery & Litigation Portfolios for Consumer
• SME
• and MSME.
• Customer Relationship Management | Dispute Resolution.
• Driving performance across multiple regions.

Vice President/Regional Head

UBL - United Bank Limited

Mar 2016 - Sep 2018

• Managing regional recovery operations | CRM | Dispute Resolution.
• Ensuring targets and compliance.
• Leading team performance and strategic initiatives.

Region Head-North & Central

MCB Bank Limited

Jul 2009 - Sep 2014

• Managing NPLs of two regions | Supporting team for efficient controls.
• Achieving recovery targets under litigation.
• Leading a team of 150 members with significant portfolio share.

Regional Manager Recoveries & Litigation-North

MCB Bank Limited

Sep 2006 - Jun 2009

• Structuring Recovery and Litigation Department | Resource analysis | Budgeting and process flow.
• Developing manuals and commission structures.
• Implementing departmental operations for optimal efficiency.

Manager Legal & Recoveries-North

Standard Chartered Bank

Jan 2001 - Aug 2006

• Started as Recovery Officer and promoted to Manager | Managed Islamabad Recovery Unit.
• Supervising 20 direct/indirect reports.
• Ensuring recovery benchmarks and performance.

Sales Support Officer

Bank Alfalah Limited

2000 - 2001

• Managing sales targets | Providing market feedback | Updating records and documentation.
• Ensuring compliance with bank procedures.
• Supporting operational efficiency.

University of the Punjab, Pakistan

Asia Model School, Pakistan