Muhammad Zaeem Akmal

Manager Analytics L&D

MCB Bank Limited

Aug 2024 - Present

• Managed SBP data reporting | NFLP portal administration | and regulatory data requirements.
• Collaborated with stakeholders for data customization and learning module integration.
• Tools & Technology | Excel | Power BI | SQL | Moodle LMS | PHP.

LMS/Software Developer (UNICEF Project)

TeleTaleem

Apr 2024 - Aug 2024

• Custom Moodle development and deployment across multiple organizations.
• Integrated clicker API and keypad hardware for interactive quizzes.
• Built real-time dashboards from scratch using HTML | CSS | JavaScript | React JS | PHP | Bootstrap | MySQL | and Power BI.

Digital Learning & MIS Officer

Askari Bank

Apr 2022 - Apr 2024

• Developed QR code-based offline learning | WhatsApp chatbot integration | and e-learning content using Articulate Storyline and Adobe Captivate.
• Full-stack development with React JS | PHP | HTML5 | CSS3 | JavaScript | and MySQL.
• Automated MIS reporting and implemented dashboarding solutions to enhance data visibility.

Technical Customer Support Engineer

CloudSphere System

Apr 2018 - Apr 2022

• Resolved 1000+ high-complexity technical tickets | reducing escalation rate by 40%.
• Built and deployed custom GPTs and automated workflows using ChatGPT | Zapier | and APIs.
• Provided enterprise-level technical support across 20+ SaaS platforms | documenting resolutions to improve AI automation.

Remote Server Engineer (Internship)

Huawei

Dec 2021 - Mar 2022

• Worked on networking solutions and AI automation support.

COMSATS University Islamabad

Bachelor’s degree, Electrical & Computer Engineering

2017 - 2021