Engr. Zulfiqar Ali
Service Support Specialist
Engineering & Industrial
Professional Summary
Engr. Zulfiqar Ali, Since 2022, MDA Associate at Haier Ltd, Pakistan. I have completed Bachelors of Engineering in first division in Electrical Engineering from Quaid-e-Awam University of Science and Technology, Nawabshah, Sindh, Pakistan. Currently working with Haier Ltd. under its support service department as Services Support Specialist. The young and energetic team of Haier has rigorously trained its employees to provide quality services at international level.
Professional Experience
Nov 2024 to Present
Service Support Specialist
Haier Pakistan
- Customer is always right | Provided service our valuable customers | Customer satisfaction | Dealers Satisfaction | After sales service provided.
- Customer Relationship Management | Leadership and +9 skills.
- Ensuring timely resolution of customer complaints.
Oct 2022 to Oct 2025
Management Development Associate
Haier Pakistan
- Corporate training in all departments of Haier Pakistan | HR Dept | Marketing Dept | Sell Out Dept | Services Dept | Factory Manufacturing | All products.
- Operations Management | Team Motivation and +3 skills.
- Supporting cross-functional teams for operational efficiency.
Feb 2022 - Jul 2022
Field Supervisor
Orient Electronics
- Tracking and monitoring field technician performance | Ensuring same day complaint completion | Customer and Dealer satisfaction.
- Resolving issues and troubleshooting technical problems | Handling customer complaints | Achieving service KPIs.
- Preparing weekly and monthly reports and surveys.
Education & Certifications
Academic History
Bachelor of Engineering - BE, Electrical and Electronics Engineering
Quaid-e-Awam University of Engineering, Sciences and Technology Nawabshah, Pakistan
Jan 2017 - Mar 2021
Professional Certs
Core Competencies
Team Motivation
Leadership Development
Communication
Consumer Services
Problem Solving
Management
Analytical Skills
Troubleshooting