Khawaja Shoaib Hassan
Chief SAM (Special Asset Management)
Finance & Banking
Professional Summary
Khawaja Shoaib Hassan, with over 22 years of experience across SCB, MCB, UBL, and Khushhali Microfinance Bank Limited, specializes in recoveries, litigation, and collections for SME, consumer, and micro banking. He has successfully led Collection and Recovery units, established and re-engineered processes, and consistently delivered exceptional results under challenging conditions.
Professional Experience
Oct 2025 - Present
Chief SAM (Special Asset Management)
Khushhali Microfinance Bank Limited
- Strategic Default Management Planning & Forecasting | Portfolio Monitoring & Management of Team | Policy Compliance & Internal Control | People Management.
- Developing and implementing strategies for NPL/Charge-off pools | Monitoring collection efficiency | Managing litigation and recoveries.
- Leading teams and optimizing recoveries across the bank.
Sep 2022 - Sep 2025
Chief SAM (Special Asset Management)
Khushhali Microfinance Bank Limited
- Elevated as Chief SAM | Customer Relationship Management | Dispute Resolution.
- Overseeing NPL/Charge-off management | Ensuring compliance with policies | Coordinating litigation efforts.
- Driving recovery performance and process improvements.
Aug 2024 - Jun 2025
Head Of SAM
Khushhali Microfinance Bank Limited
- Managing higher risk NPL/Charge-off pools | Staff Litigation | Ex-Staff Loan NPL-CHO Pool.
- Coordinating Collection/Recovery and Litigation teams | Enhancing portfolio utilization.
- Ensuring optimized recovery outcomes.
Jan 2024 - Sep 2025
SVP/Cluster Head
UBL - United Bank Limited
- Senior leadership in Collections & Recovery | Decision-Making | Problem Solving.
- Overseeing multiple portfolios and recovery strategies.
- Leading cross-functional teams for operational efficiency.
Oct 2018 - Dec 2023
Cluster Head- Collections & Recovery-Retail
UBL - United Bank Limited
- Managing Collection
- Recovery & Litigation Portfolios for Consumer
- SME
- and MSME.
- Customer Relationship Management | Dispute Resolution.
- Driving performance across multiple regions.
Mar 2016 - Sep 2018
Vice President/Regional Head
UBL - United Bank Limited
- Managing regional recovery operations | CRM | Dispute Resolution.
- Ensuring targets and compliance.
- Leading team performance and strategic initiatives.
Jul 2009 - Sep 2014
Region Head-North & Central
MCB Bank Limited
- Managing NPLs of two regions | Supporting team for efficient controls.
- Achieving recovery targets under litigation.
- Leading a team of 150 members with significant portfolio share.
Sep 2006 - Jun 2009
Regional Manager Recoveries & Litigation-North
MCB Bank Limited
- Structuring Recovery and Litigation Department | Resource analysis | Budgeting and process flow.
- Developing manuals and commission structures.
- Implementing departmental operations for optimal efficiency.
Jan 2001 - Aug 2006
Manager Legal & Recoveries-North
Standard Chartered Bank
- Started as Recovery Officer and promoted to Manager | Managed Islamabad Recovery Unit.
- Supervising 20 direct/indirect reports.
- Ensuring recovery benchmarks and performance.
2000 - 2001
Sales Support Officer
Bank Alfalah Limited
- Managing sales targets | Providing market feedback | Updating records and documentation.
- Ensuring compliance with bank procedures.
- Supporting operational efficiency.
Education & Certifications
Academic History
University of the Punjab, Pakistan
Asia Model School, Pakistan
Professional Certs
Core Competencies
Data Analysis
Business Analysis
Customer Relationship Management (CRM)
Dispute Resolution
Collections & Recoveries
Litigation Management
Strategic Planning
Team Leadership
Risk Management