Muhammad Faizan
Senior Automotive Service Advisor & Client Relationship
Hospitality & Tourism
Professional Summary
Muhammad Faizan is a dedicated customer service and automotive service professional with over 6 years of experience across the UAE and Pakistan. He specializes in automotive service advisory, client relationship management, and contact center operations. With strong expertise in handling customer inquiries, technical consultation, and CRM systems, he consistently delivers high quality service, builds long term client relationships, and ensures customer satisfaction in fast paced environments.
Professional Experience
Apr 2024 - Mar 2026
Senior Automotive Service Advisor & Client Relationship
HPG Auto Repair / Auto Garage
- Managing customer interactions | advising on vehicle maintenance | coordinating with technicians for accurate repairs.
- Handling service appointments | preparing job cards and cost estimates | ensuring timely service delivery and satisfaction.
- Driving upselling opportunities | maintaining client relationships | improving revenue and repeat business.
Oct 2022 - Apr 2024
Customer Service Representative
Bank Alfalah Limited
- Handled customer inquiries | provided support on banking products | resolved complaints efficiently.
- Managed card blocking and fraud related cases | coordinated with internal departments for issue resolution.
- Ensured customer satisfaction | maintained records | supported CRM and ERP based processes.
Jan 2019 - Oct 2022
Customer Service Executive & Training Associate
talabat
- Managed live chat and email support | resolved customer queries related to orders and deliveries.
- Handled refunds
- complaints and escalations | ensured smooth communication with restaurants and riders.
- Trained new staff | maintained service quality | improved customer experience.
Education & Certifications
Academic History
BS (Hons) Management Science
Institute of Administrative Sciences, University of the Punjab
Professional Certs
Core Competencies
Customer Service
Client Relationship Management
CRM Systems
Automotive Service Advisory
Communication Skills
Problem Solving
Complaint Handling
Technical Consultation
Sales Support
ERP Systems