Muhammad Zaeem Akmal
Manager Analytics L&D
Information Technology (IT) & Digital
Professional Summary
Muhammad Zaeem Akmal is a solutions-driven technical professional with 4+ years of experience in data analytics, Learning & Development, LMS administration, and web development. He specializes in building real-time dashboards, automating workflows with AI tools like ChatGPT and Zapier, and developing interactive e-learning solutions. With expertise in problem-solving, data transformation, and full-stack development, he combines technical precision with a practical approach to improve operational efficiency and learning outcomes across organizations.
Professional Experience
Aug 2024 - Present
Manager Analytics L&D
MCB Bank Limited
- Managed SBP data reporting | NFLP portal administration | and regulatory data requirements.
- Collaborated with stakeholders for data customization and learning module integration.
- Tools & Technology | Excel | Power BI | SQL | Moodle LMS | PHP.
Apr 2024 - Aug 2024
LMS/Software Developer (UNICEF Project)
TeleTaleem
- Custom Moodle development and deployment across multiple organizations.
- Integrated clicker API and keypad hardware for interactive quizzes.
- Built real-time dashboards from scratch using HTML | CSS | JavaScript | React JS | PHP | Bootstrap | MySQL | and Power BI.
Apr 2022 - Apr 2024
Digital Learning & MIS Officer
Askari Bank
- Developed QR code-based offline learning | WhatsApp chatbot integration | and e-learning content using Articulate Storyline and Adobe Captivate.
- Full-stack development with React JS | PHP | HTML5 | CSS3 | JavaScript | and MySQL.
- Automated MIS reporting and implemented dashboarding solutions to enhance data visibility.
Apr 2018 - Apr 2022
Technical Customer Support Engineer
CloudSphere System
- Resolved 1000+ high-complexity technical tickets | reducing escalation rate by 40%.
- Built and deployed custom GPTs and automated workflows using ChatGPT | Zapier | and APIs.
- Provided enterprise-level technical support across 20+ SaaS platforms | documenting resolutions to improve AI automation.
Dec 2021 - Mar 2022
Remote Server Engineer (Internship)
Huawei
- Worked on networking solutions and AI automation support.
Education & Certifications
Academic History
COMSATS University Islamabad
Bachelor’s degree, Electrical & Computer Engineering
2017 - 2021