Rizwan Ishtiaq

Professional Summary

Rizwan Ishtiaq is a Certified Salesforce Administrator and IT professional with over nine years of experience in Salesforce CRM, entitlement systems, CPQ, order to cash processes, business analysis, data analytics, and project management in Pakistan. He currently serves in a senior program role at Motive where he drives enterprise level initiatives, streamlines business processes, and delivers data driven insights to enhance operational efficiency. With strong expertise in cloud platforms, Agile frameworks, and stakeholder collaboration, he consistently translates complex business requirements into scalable technical solutions.

Professional Experience

Oct 2025 – Present

Senior Program Analyst

Motive

Lead enterprise Salesforce initiatives | manage cross functional program delivery | align technical solutions with business objectives.
Oversee stakeholder communication | track performance metrics | ensure successful execution of strategic roadmaps.
Drive process optimization and data analysis initiatives | mentor team members | enhance operational efficiency.

Oct 2023 – Oct 2025

Technical Program Analyst II

Motive

Support large scale Salesforce implementations | coordinate Agile ceremonies | manage backlog and sprint planning.
Collaborate with engineering and product teams | document technical requirements | ensure timely project delivery.
Monitor system integrations and entitlement processes | analyze data trends | recommend continuous improvements.

May 2019 – May 2022

Business Analyst II

S&P Global

Manage Salesforce integration projects using SAFe Agile | lead entitlement system enhancements | coordinate cross functional stakeholders.
Drive data migration from legacy CRM platforms | develop dashboards for senior management | support high profile Capital IQ Pro integrations.
Act as Scrum Master when required | resolve P1 production issues | mentor and train new team members.

Education & Certifications

Academic History

BS Electrical Engineering Telecommunication

COMSATS Institute Of Information And Technology

2012

Professional Certs

Core Competencies

Salesforce CRM Administration Business Analysis and Requirements Gathering Project and Program Management Data Analytics and Dashboard Reporting SAFe Agile and Scrum Practices CPQ and Order to Cash Processes Stakeholder Management Technical Support and System Integration