Syed Ammar
Customer Service Officer
Finance & Banking
Professional Summary
Syed Ammar is a dedicated banking professional with hands-on experience in customer service and sales. He has demonstrated expertise in client handling, financial product promotion, and operational efficiency within leading financial institutions such as UBL and Silkbank. Ammar excels in building strong customer relationships, resolving client concerns efficiently, and ensuring seamless banking experiences that align with institutional goals.
Professional Experience
May 2025 – Present
Customer Service Officer
UBL - United Bank Limited
- Managing daily branch operations at UBL Ameen Bhatta Chowk Branch | ensuring smooth transaction flow and customer satisfaction.
- Assisting clients with account services
- financial inquiries
- and digital banking solutions.
- Maintaining compliance with banking policies and service quality standards.
Jul 2022 – Mar 2025
Sales Executive
Silkbank Limited
- Promoted bank products including credit cards and personal loans | achieved consistent monthly sales targets.
- Built and maintained long-term client relationships | provided personalized financial solutions.
- Coordinated with cross-functional teams | enhanced branch-level customer engagement and retention.
Education & Certifications
Academic History
Bachelor of Science (BSCS), Information Technology
Virtual University, Lahore, Pakistan
2018 – 2022 | Grade: A
Intermediate (ICOM), Business/Commerce, General
Punjab Group of Colleges, Lahore, Pakistan
2014 – 2016
Professional Certs
Core Competencies
Customer Relationship Management
Sales & Target Achievement
Banking Operations
Digital Banking Support
Problem Solving & Communication