Zarnosh James
Operations Manager
Agriculture & Food Industry
Professional Summary
Zarnosh James is an Operations Manager with extensive experience in multi unit restaurant chain management. He currently oversees 11 branches and leads a workforce of more than 200 employees at The New York Pizza in Karachi, Pakistan. He specializes in operational excellence, team development, process optimization, and consistent brand execution. His expertise lies in building scalable systems, implementing effective SOPs, and transforming operational challenges into measurable business growth.
Professional Experience
Mar 2023 - Present
Operations Manager
The New York Pizza
- Manage multi branch restaurant operations | lead 200 plus staff across 11 locations.
- Develop SOP implementation frameworks | performance monitoring systems to ensure service consistency.
- Drive operational strategy and profitability through reporting analysis and team leadership.
Apr 2021 - Feb 2023
Area Manager Operations
The New York Pizza
- Supervised multi unit branch performance | standardized sales and inventory reporting.
- Led recruitment training | mentoring programs to enhance team productivity.
- Conducted operational audits ensuring hygiene compliance and quality assurance standards.
Aug 2020 - Apr 2021
Restaurant General Manager
Domino's Pizza Pakistan
- Oversaw daily restaurant operations | customer service excellence initiatives.
- Managed food safety compliance | staff performance monitoring systems.
- Improved branch level efficiency through cost control and operational planning.
Education & Certifications
Academic History
Intermediate in Commerce
Professional Certs
Core Competencies
Multi Unit Operations Management
Branch Performance Monitoring
Team Leadership and Development
Standard Operating Procedures Implementation
Sales and Target Monitoring
Inventory and Food Cost Control
Operational Auditing
Customer Experience Management
Process Optimization
Reporting and Data Analysis