Sapphire Retail Hiring Customer Care & Business Support Roles in Lahore
Sapphire Retail Limited, a leader in Pakistan’s fashion retail industry, is expanding its team and inviting proactive, customer-focused professionals to join in Lahore. We are currently hiring for Digital Channels Agent (Customer Care) and Business Support Assistant. If you excel in communication, stakeholder engagement, and customer service within a fast-paced retail environment, apply today to grow your career with a renowned fashion brand.
Available Positions
- Digital Channels Agent (Customer Care)
Location: Lahore
Deadline: January 26, 2026
Role Brief:
Identify customer needs, clarify information, and provide solutions via social and digital channels (Facebook, Instagram, Email, etc.)
Build sustainable customer relationships and go the extra mile to enhance engagement
Strengthen product knowledge to improve first-call resolution rates
Meet personal and team qualitative and quantitative targets
Adhere to company behaviors, compliance policies, and brand integrity standards
Qualification, Experience & Skills:
Bachelor’s degree from a reputable institute
1–2 years of experience as a Customer Support Agent
Strong problem-solving skills and customer-centric mindset
Digital channels understanding and best practices knowledge
Proactive, self-driven, and excellent communication skills
- Business Support Assistant
Location: Lahore
Deadline: January 27, 2026
Role Brief:
Own and manage leadership calendars, meetings, and priorities
Organize meetings, prepare agendas, record minutes, and follow up on action items
Act as a liaison between senior leadership and internal/external stakeholders
Prepare presentations, reports, and commercial updates
Coordinate travel arrangements, itineraries, logistics, and ad-hoc projects
Ensure smooth communication and follow-ups across departments
Qualification, Experience & Skills:
Master’s or Bachelor’s degree in Business Administration or related field
5+ years of experience supporting senior leadership
Proven stakeholder management and coordination skills
Excellent communication, presentation, and organizational abilities
High level of professionalism, maturity, and business etiquette
Understanding of fashion retail industry trends is a plus
Why Join Sapphire Retail Limited?
Be part of a leading and trusted fashion retail brand in Pakistan
Work in a dynamic, trend-focused, and professional environment
Opportunities for career growth and skill development
Engage with a team that values compliance, quality, and customer satisfaction
How to Apply:
Interested candidates should email their resume to:
careers@srl.com.pk
Please mention the position title in the subject line:
For Digital Channels Agent (Customer Care)
For Business Support Assistant
Apply before the respective deadlines and take the next step in your retail career with Sapphire.