Asim Jofa Hiring for Multiple Customer Service Positions – Apply Now!
ASIM JOFA, one of Pakistan’s most prestigious fashion and luxury brands, is expanding its Customer Service & Experience team and looking for detail-oriented, customer-focused professionals to join its Karachi operations. We are currently hiring for two key positions in Issue Resolution and Frontline Customer Service.
Available Positions
1. Issue Resolution / Back Office Executive
Location: Karachi, Pakistan
Experience: 1–3 years in Issue Resolution, Customer Service, Complaint Management, E-commerce, or Operations
Qualification: Bachelor’s degree preferred
Application Deadline: 30th August 2026
Apply: hr@jofagroup.com (Subject: Issue Resolution / Back Office Executive)
Job Responsibilities:
- Managing the complete end-to-end complaint resolution cycle.
- Daily follow-up on customer complaints and open cases.
- Coordinating with internal departments for timely resolution.
- Coordinating and escalating cases to 3PL/courier partners.
- Handling OFD, shipment, return order, and ICA calling.
- Conducting final resolution calls with customers.
- Managing exchange order placement through coupons.
- Escalating approval cases to management.
- Monitoring negative reviews across VOC and public platforms.
- Coordinating with relevant teams to ensure cases are closed within the required timelines.
Requirements:
- 1–3 years of relevant experience in Issue Resolution, Customer Service, Complaint Management, E-commerce, or Operations.
- Bachelor’s degree preferred.
- Minimum typing speed of 40 WPM.
- Excellent written and verbal English communication skills.
- Strong problem-solving and analytical skills.
- Excellent follow-up and coordination abilities.
2. Frontline Customer Service Executive
Location: Karachi, Pakistan
Experience: 1–3 years in Customer Service, Customer Support, Customer Experience, or a related field
Qualification: Bachelor’s degree preferred
Application Deadline: 30th August 2026
Apply: hr@jofagroup.com (Subject: Frontline Customer Service Executive)
Job Responsibilities:
- Responding to customer queries through Social Media, WhatsApp, Email, and UAN inbound calls.
- Handling customer comments and feedback professionally.
- Responding to and managing Trustpilot & Google reviews.
- Following up with customers who have shared negative feedback.
- Managing negative comments and ensuring timely follow-up.
- Completing review and order-related forms accurately.
Requirements:
- 1–3 years of relevant experience in Customer Service, Customer Support, Customer Experience, or a related field.
- Bachelor’s degree preferred.
- Minimum typing speed of 40 WPM.
- Excellent written and verbal English communication skills.
- Strong customer-handling and interpersonal skills.
- Good follow-up and problem-solving abilities.
- Ability to manage multiple communication channels.
Why Join ASIM JOFA?
- Iconic Brand: Be part of one of Pakistan’s most prestigious fashion and luxury brands.
- Career Growth: Opportunity to develop your career in customer service and experience.
- Dynamic Environment: Work in a fast-paced, customer-focused workplace.
- Competitive Compensation: Attractive salary and benefits package.
- Karachi Location: Based in Karachi.
How to Apply:
Interested candidates should send their updated resume to:
Important: Mention the exact position title in the subject line of your email as specified above. Applications must be submitted by 30th August 2026. Only shortlisted candidates will be contacted.
Location: Karachi, Pakistan
Application Deadline: 30th August 2026