Zulshumail Ain Bin Pervez Promoted to Deputy Head of Support – South Asia at Yango

Zulshumail Ain Bin Pervez has been promoted to Deputy Head of Support – South Asia at Yango, recognizing his extensive experience and impactful leadership in customer support, learning & development, and operational excellence.

With a professional journey spanning over a decade across renowned organizations, including Yango, Swvl, ibex. Pakistan, and Jazz, Zulshumail has consistently demonstrated expertise in customer experience management, workforce development, SLA optimization, and large-scale support operations. His ability to build high-performing teams and implement data-driven service frameworks has played a key role in enhancing operational efficiency and customer satisfaction across regional markets.

Prior to this elevation, he successfully led support operations in Pakistan and South Asia at Yango, while also contributing significantly to training and development initiatives at ibex. Pakistan and Jazz. His strong background in learning & development, coupled with operational leadership, positions him as a valuable force in scaling customer-centric business operations.