BYD Pakistan Hiring Customer Relation Officer & Service Advisor – Apply Now!

BYD Pakistan, Mega Motor Co., is looking for talented professionals to join its dealership team in Karachi. We are currently hiring for two key customer-facing roles in aftersales and service operations. If you are passionate about the automotive industry and delivering exceptional customer experiences, this is your opportunity to grow with a world-class electric vehicle brand.

Available Positions

1. Customer Relation Officer
Qualification: Bachelor’s in Business or equivalent
Experience: 2-3 years of experience in automotive
Apply Now: talent@byd-mega.com (Subject: Customer Relation Officer)

Role Overview:
This role involves handling and resolving customer complaints to ensure satisfaction and loyalty, while providing accurate product or service information. The incumbent will be responsible for follow-up calls.

Key Responsibilities:

• Handle and resolve customer complaints to ensure satisfaction and loyalty.
• Provide accurate product or service information to customers.
• Conduct follow-up calls to ensure timely feedback and service completion.
• Understand aftersales processes and maintain strong communication with customers.
• This is a customer-facing role requiring excellent communication skills.

2. Service Advisor
Qualification: Bachelor’s or equivalent
Experience: 4 to 6 years of relevant experience in the automotive industry
Apply Now: talent@byd-mega.com (Subject: Service Advisor)

Role Overview:
The Service Advisor will serve as the primary liaison between customers and the workshop, ensuring professional communication, clear explanation of services, and regular updates to customers. A solid understanding of electric vehicles, their maintenance requirements, and warranty policies is essential.

Key Responsibilities:

• Demonstrate strong customer service skills, including professional communication and clear explanation of services.
• Provide regular updates to customers regarding service progress.
• Accurately handle job cards by recording customer complaints and services provided.
• Coordinate with workshop technicians to manage service priorities and ensure parts availability.
• Adhere to Pre-Delivery Inspection (PDI) standards by conducting thorough quality checks and ensuring vehicles are clean and delivery ready.
• Maintain proficiency in using Dealer Management Systems (DMS) and accurate service records.
• Gather customer feedback and work towards improving Customer Satisfaction Index (CSI) scores.
• Stay informed about BYD products and actively participate in training and development sessions.

Why Join BYD Pakistan (Mega Motor Co.)?

• Global Leader: Be part of the world’s leading electric vehicle manufacturer.
• Career Growth: Opportunity to develop your career in the automotive industry.
• Customer-Focused Role: Build strong relationships with customers and enhance their ownership experience.
• Dynamic Environment: Work in a fast-paced, innovative, and professional workplace.
• Competitive Compensation: Attractive salary and benefits package.
• Karachi Location: Based in Karachi.

How to Apply:
Interested candidates should email their resume to: talent@byd-mega.com

Important: Mention the exact position title in the subject line of your email. Applications must be submitted by 11th September 2026. Only shortlisted candidates will be contacted.

Locations: Korangi & Metropole, Karachi
Application Deadline: 11th September 2026