Meezan Bank Opens Multiple Career Opportunities at Head Office Karachi – Apply Now!

Meezan Bank Limited, Pakistan’s leading Islamic Commercial Bank with a network of more than 1,100 branches in over 350 cities across the country, is seeking talented professionals to join its Service Quality Department – Customer Support Group at the Head Office in Karachi. We are currently hiring for three key positions.

Available Positions

Application for All Positions: Apply online at Click Here

1. Manager Operational Excellence
Department: Service Quality Department – Customer Support Group
Qualification: Minimum Bachelor’s preferably Master’s from an HEC recognized institute/university (Professional certification will be an added advantage).
Experience: Minimum 5 years of relevant managerial experience.

Job Description:

• Leading process re-engineering and improvement projects from initiation to implementation.
• Identifying process gaps, inefficiencies, and opportunities for automation and optimization.
• Conducting process mapping and gap analysis while developing To-Be processes and SOPs.
• Coordinating cross-functional initiatives to drive timely implementation, cost efficiency, productivity, TAT reduction, and improved customer experience.

2. Email Analyst
Department: Service Quality Department – Customer Support Group
Qualification: Minimum Bachelor’s preferably Master’s from an HEC recognized institute/university (Professional certification will be an added advantage).
Experience: Minimum 2 years of relevant working experience.

Job Description:

• Managing and responding to customer queries and complaints through the Bank’s email channel.
• Investigating customer concerns and coordinating with relevant departments for timely resolution.
• Ensuring accurate, professional, compliant responses aligned with Bank policies and Shariah principles.
• Maintaining case records, following up on pending cases, and identifying recurring issues and service improvement opportunities.

3. Manager Email Channel
Department: Service Quality Department – Customer Support Group
Qualification: Minimum Bachelor’s preferably Master’s from an HEC recognized institute/university (Professional certification will be an added advantage).
Experience: Minimum 5 years of relevant managerial experience.

Job Description:

• Managing Email Channel operations, ensuring timely, accurate responses and monitoring SLA/TAT, backlog, productivity, and service KPIs.
• Managing customer complaints and escalations while ensuring timely resolution and compliance with policies, regulations, and service standards.
• Leading and coaching the Email Channel team while monitoring performance and preparing daily, weekly, and monthly MIS reports.
• Driving automation and process improvements to enhance customer experience, documentation, quality assurance, and audit readiness.

Why Join Meezan Bank?

• Premier Islamic Bank: Be part of Pakistan’s leading Islamic bank with a nationwide network.
• Career Growth: Opportunity to develop your career in service quality and customer support.
• Professional Environment: Work in a dynamic, growth-oriented workplace at Head Office, Karachi.
• Competitive Compensation: Attractive salary and benefits package.

How to Apply:
Interested candidates are invited to apply online through the Meezan Bank Career Portal:


Apply Now: Click Here

Important:

• Applications must be submitted by 3rd October 2026.
• Only shortlisted candidates will be contacted.

Location: Head Office, Karachi
Application Deadline: 3rd October 2026